Cancellation and refund policy
The Customer can cancel the order anytime if he feels like the product is not required anymore. The refund of the amount will be 100% if the payment is made online after deducting online transaction charges charged by the payment gateway.
Customer is free to return the goods within 7 days of delivery of the product, if the product sent are out of order given by the customer by any means like sizes, colours (if mentioned separatly by us, but if we have already mentioned Random colour will be delivered then no returns will be refunded 100% due to colour issue, the shipping charges will be deducted from your payment) or the product recieved which was not ordered. Also if there is any manufacturing defect. To ensure that Customer should have a video of opening the product to claim for any damage or unordered product. If the Claim is genuine, In that case If customer agrees to keep the product with a compensation amount then we will transfer the partial balance payment settled between us, Otherwise full payment of the returned goods including transport charges will be refunded within 3 working days into his/her account.
In case if the delivered product will be as per the customer’s order and it is not damaged and issue raised within 7 days of delivery. In that case the refund will be partial after deducting 1 side courier charges and 1 side courier charges will be paid by us. But no refund will be given back for damaged product from customer's end.
No return or refund will be entertained after 7 days of delivery untill there is a special case. For that case customer is free to call customer care and can contact the administration for the settlement if possible.
No returns will be entertained for the orders which are placed during the season of sale and from the scheme or deals provided by the wholesalerspoint.com until the delivered goods are out of order or defected.
Settlement of Claims
Claims of the goods will be entertained according to the individual product policy which is mentioned with all the products individually.
www.zordik.com is responsible for any damages and thefts done on the way.